We try to provide as much flexibility as reasonably possible, being runners ourselves we understand that situations change, injuries can happen etc.

The options available to you will depend on the date and the type of event.

For all events:

You can receive a full refund (no fees or charges) should you change your mind within 7 days of booking and your booking was made more than 67 days before the event. No questions asked.

Any withdrawls more than 7 days after booking and more than 60 days before the event will receive credit of 100% towards a future event.

Between 60 days and 14 days prior to the event: Changes are likely to be possible, and in most cases 100% credit will be available. For some events we will have already committed costs for your entry meaning we are unable to credit back 100% of the entry fee. We will ensure there is full transparency of how much will be credited back on an event by event basis.

 

In all cases please email us at hello@rubyredrunning.com

If you are unable to attend the event, please email us at hello@rubyredrunning.com.  For most events if you notify us more than 14 days before the start date, we will be able to offer you a 100% credit towards a future race.

Yes, we just need to be notified of the transfers at least 14 days prior to the event. We can only reallocate the place on receipt of a email to hello@rubyredrunning.com with the new participant copied in to the email.

All up/downgrades are subject to availability and must be completed at least 14 days prior to the event.

Downgrades are free of charge, upgrades are charged based on the price differential of the categories. In-event course transfers, may be possible within the 14 days prior to the event or even on the day but may incur an admin charge of up to £5. Please email us at hello@rubyredrunning.com.

Many Congratulations 🙂

If you let us know at least 14 days before the start of the event, we can offer you 3 options to choose from:

1. You can transfer your entry to a friend
2. Transfer the entry to another event location at later date
3. Get a full refund

Please email us at hello@rubyredrunning.com.

Bookings will close on all events when the event reaches maximum capacity or 14 days before the event takes place, whichever comes first. In both instances no further bookings can be made after this time.

Yes, a wait list is generated when an event reaches capacity. If a new space becomes available we will notify the person at the top of the list, who will have 48 hours to confirm their place. Failure to confirm within this time will result in the place being offered to the next person on the list.

The event webpage will be the primary source of information for all events, and will contain basic information of each event when booking go live. Final details containing comprehensive details of the event will be published on the website 7 days prior to the event, at which point an email will be sent to participants with a link to the information.

You will receive the pre-event update 7 days before your booked event. All pre-event communications will also be posted on the event website.

Mandatory kit varies between events and event categories (classes). The final details will provide full kit details. Spot checks will be performed either on the route or at the finish and failure to carry the correct items will result in disqualification or time penalties.

Race numbers and trackers can be collected at registration prior to the event. Generally this will be in the morning before the start of the event, for some longer events registration will open the evening before.

A full event timetable will be issued in the final details. For most events it is advised that you arrive at registration at least 60min before the start of the event.

(The following applies to all forms of headphone including bone conduction. It also applies to both ears!) Headphones are permitted on most sections of the route. Headphones must be removed when: a) you come across any ‘caution’ sign, b) you run across or alongside any road, or c) you see a marshal. This latter point is so that you can hear clearly any instructions given to you. Failure to remove headphones will result in time penalties. We encourage you not to wear headphones and to immerse yourself fully in the environment that you are in, as well as for safety reasons, but we also recognise that you should be able to make your own choice.

We work closely with England Athletics and the Trail Running Association to ensure that our events are age appropriate and meet the following guidance Age under 12 years > 3km Age 12-13 years > 5km Age 14-15 years > 6km Age 16 > 10km Age 17 > 25km Age 18-19 > 45km Age 20+ > Unlimited

External food and nutrition support is permitted throughout most events. Pacing is not permitted on distances less than 50km. For Ultra events longer than 50km a support runner is permitted in the second half of the event. The support runner must carry full mandatory kit.

Ruby Red Running is affiliated to England Athletics who provide all our insurance, including public liability insurance. Our events are licensed through the Trail Running Association on an event by event basis. Full risk assessments are carried out as part of the licence application.

Our aim is to be as inclusive as possible, therefore most of our events do not have cut-off times. For Ultra length events, cut off times will be implemented at multiple points, these are enforced for runner safety and in respect to our wonderful aid station volunteers that give up their time to support our events. Where cut offs are implemented they will be generous, the aim is to ensure any participants who have put in a reasonable level of training for the distance will complete it within the times, however Ruby Red Running events are not walking events.

All events are fully waymarked unless stated on the event webpage or within the event manual. .GPX files are provided for all events for those who would like to use them.